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| Current Openings |
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| iCall is BPO/KPO service provider with clients in
North America, UK, Australia & Europe. We have developed expertise in
both providing assistance to current customers, as well as promoting
products and services to expand the offering to current customers. |
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| All full-time employees are eligible for benefits
including: life insurance, loyalty bonus, profit sharing, paid
vacations, and additional discounts at area vendors. In addition to
these tangible benefits, iCall offers an opportunity for our employees
to develop a career. |
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“We don’t offer a job, we offer a career” |
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| Executive - Customer Service |
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| Scope of function : To attend inbound calls and
provide customer service |
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| Location : Ahmedabad |
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| Reports to : Team leader/Project Manager |
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| SUMMARY OF RESPONSIBILITIES |
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To handle customer query efficiently and
resolve all issues in first instance |
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To meet the customers' needs and provide
customer satisfaction |
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Wherever required up sell the appropriate
product to all customers at the most profitable rate that can be
achieved |
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To meet the customers' needs in order to
provide satisfaction |
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To meet business targets for both quantity
and quality |
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| WORK EXPERIENCE & OTHER ABILITES REQUIRED: |
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Any graduate with prior work experience in a
Voice based process would be desirable |
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Basic IT |
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Knowledge of Customer Service |
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Telephone etiquette |
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Business etiquette |
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Customer service - voice and listening
comprehension |
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Prior experience in a Voice based process
would be preferred |
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Age: 21- 30 yrs |
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| Apply now on
jobs@icallindia.net |
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| Executive - Tele Sales |
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| Scope of function : To resolve customer problems
efficiently and profitably |
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| Location : Ahmedabad |
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| Reports to : Team leader/Project Manager |
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| SUMMARY OF RESPONSIBILITIES |
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To resolve customer problems efficiently and
profitably for all products and services |
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To ensure that customer requirements are met
in one call |
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To manage and convince the customer to buy
the product and services |
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To meet the customers' needs and provide
customer satisfaction |
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To meet business targets for both quantity
and quality |
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| WORK EXPERIENCE & OTHER ABILITES REQUIRED: |
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Any graduate with prior work experience in a
Voice based process would be desirable |
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Good knowledge of Operating systems. (Windows
2000) |
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Excellent selling/marketing skills |
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Excellent customer service skills with good
voice and listening comprehension |
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Must have strong communication skills in
English |
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Strong commitment and drive for results |
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Must be disciplined, influencing and a team
player |
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Age: 21- 30 yrs |
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Experience: Non - Fresher (6 months
experience onwards) |
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Ability to work in Night Shifts |
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Apply now on jobs@icallindia.net
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Executive – Ttitle Processor |
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Scope of function: To process US Title files |
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Location : Ahmedabad |
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Reports to : Team leader/Project Manager |
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SUMMARY OF RESPONSIBILITIES |
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To process files as per the guidelines
provided |
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To meet the customers' needs and provide
customer satisfaction |
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To meet business targets for both quantity
and quality |
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Responsible for ordering title search,
reviewing abstract reports, ordering payoffs, lien releases,
preparing insurance binders, updating property tax information,
preparing HUD 1 and other pre-closing coordination with Lenders |
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Responsible for pre-closing coordination and
act as the liaison between buyers, attorneys and lenders prior
to closing |
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WORK EXPERIENCE & OTHER ABILITES REQUIRED:
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Preferred academic streams include CA / ICWA
/ MBA / LLB / M.Com / M.A. (CS) / B.Com / BBA / B.A. (CS) |
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Good knowledge of Operating systems (Windows
2000) & CRM tools |
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Ability to comprehend legal documents |
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Must have strong communication skills in
English |
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Strong commitment and drive for results |
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Must be disciplined, influencing and a team
player |
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Age: 21- 30 yrs |
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Experience: Non - Fresher (6 months
experience onwards) |
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Ability to work in Night Shifts |
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Apply now on jobs@icallindia.net |
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