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| Current Openings |
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| iCall is BPO/KPO service provider with clients in
North America, UK, Australia & Europe. We have developed expertise in
both providing assistance to current customers, as well as promoting
products and services to expand the offering to current customers. |
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| All full-time employees are eligible for benefits
including: life insurance, loyalty bonus, profit sharing, paid
vacations, and additional discounts at area vendors. In addition to
these tangible benefits, iCall offers an opportunity for our employees
to develop a career. |
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“We don’t offer a job, we offer a career” |
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| Process Associate (Night shift) |
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| Scope of function : To resolve customer problems efficiently and profitably |
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| Location : Ahmedabad |
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| Reports to : Team leader |
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| SUMMARY OF RESPONSIBILITIES |
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| P |
To resolve customer problems efficiently and profitably for all products and services |
| P |
To ensure that customer requirements are met in one call |
| P |
To manage and convince the customer to buy the product and services |
| P |
To meet the customers needs and provide customer satisfaction |
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To meet business targets for both quantity and quality |
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| WORK EXPERIENCE & OTHER ABILITES REQUIRED: |
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| P |
Prior work experience in a voice based process would be desirable |
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Excellent selling/marketing skills |
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Excellent customer service skills with good voice and listening comprehension |
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Must have strong communication skills in English |
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Must be disciplined, influencing and a team player |
| P |
Ability to work in Night Shifts |
| P |
Gender : Male / Female |
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Age: Above 18 yrs |
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| Process Associate (Technical Support) |
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| Scope of function :To resolve customer problems efficiently and profitably |
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| Location : Ahmedabad |
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| Reports to : Team leader |
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| SUMMARY OF RESPONSIBILITIES |
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| P |
To resolve customer problems efficiently and profitably for all products and services |
| P |
To ensure that customer requirements are met in one call |
| P |
To meet the customers needs and provide customer satisfaction |
| P |
To meet business targets for both quantity and quality |
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| WORK EXPERIENCE & OTHER ABILITIES REQUIRED: |
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| P |
Prior work experience in a voice based process would be desirable |
| P |
Excellent customer service skills with good voice and listening comprehension |
| P |
Must have strong communication skills in English |
| P |
Must be disciplined, influencing and a team player |
| P |
Educational qualification Diploma/Engineering background from Mechanical / Electrical would be preferable or candidate having done graduation in B.Sc field (Physics/Chemistry) |
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Ready to work in 9.30 AM – 6.30 PM |
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Age: Above 18 yrs |
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Gender : Male / Female |
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Process Associate (Night Shift) – Only Female Required |
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Scope of function: To resolve customer problems efficiently and profitably |
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Location : Ahmedabad |
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Reports to : Team leader |
|
|
|
SUMMARY OF RESPONSIBILITIES |
|
|
| P |
To resolve customer problems efficiently and profitably for all products and services |
| P |
To ensure that customer requirements are met in one call |
| P |
To manage and convince the customer to buy the product and services |
| P |
To meet the customers needs and provide customer satisfaction |
| P |
To meet business targets for both quantity and quality |
|
|
|
|
WORK EXPERIENCE & OTHER ABILITES REQUIRED:
|
|
|
| P |
Prior work experience in a voice based process would be desirable |
| P |
Excellent selling/marketing skills |
| P |
Excellent customer service skills with good voice and listening comprehension |
| P |
Must have strong communication skills in
English |
| P |
Must be disciplined, influencing and a team player |
| P |
Ability to work in Night Shifts |
| P |
Age: Above 18 yrs |
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| P |
Gender : Male / Female |
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Please come for interview between 11am – 8pm or send your resume to brindesh.recruit@icallindia.net |
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Site last updated on 10/2/2010 |
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